Ecommerce Back Office Admin Services

ecommerce services

Are you playing one man show while running an online business? 9ecommerce is ready to help you out by providing E-store back office or administration services. We would be your virtual back office assistance. We are capable of accomplishing all tasks that your trained back office team can do religiously.

We let you focus on your core business activities & our dedicated back office service specialists will manage the rests. Our experts manage e-store tactfully and precisely in favor of your growth. We accelerate it to function efficiently and assure running smoothly.

ecommerce store management

Our ecommerce administrative services are encompassing a wide array of tasks and processing. For instance,

Inventory Management: We keep track of products and monitor product availability in our inventory.

Catalog Management: We keep product data up to date in your catalog and add or delete products on storefront accordingly.

Content Management: We ensure the SEO-friendliness of the content on various pages. We upload compressed product images and videos at appropriate places.

CRM: We keep your customer data updates, safe, and comprehensive to use in various marketing and selling purposes, and try to increase the database.

Order & Shipping: We keep sharp eyes on orders placed, shipped, received, and backed. The latest software integration helps us a lot.

Marketing: We apply cross-selling, upselling, discounts, gift cards, and freemium in the right way and for suitable orders.

Payment: We keep eyes on financial transactions with the best UX and 100% accuracy.

Highlight of estore management & marketplace services

CUSTOMER ACQUISITION

Managing SEO, SMO, and Internet Marketing aspects to obtain natural and social ranking. Look at design and UX aspects to acquire and retain traffic.

MARKETING INCENTIVES

We create or follow marketing strategies and label products accordingly for upselling & cross-selling displays. We tag discounts, gifts, free shipping, etc. marketing incentives.

PRODUCT MANAGEMENT

We ensure regular product entries by data entry team with all product attributes, including images, titles, description, Alt tags, etc. keeping SEO in mind. It offers efficient ecommerce store product management.

PRODUCT RESEARCH & PLANNING

We run product research for your e-store like hot, bestselling, etc. Research competitors to get the price, marketing, and trends. Plan for product strategies, pre-launch, and post-launch.

MARKETPLACES MANAGEMENT

We are accustomed to the back-end of the Magento, Shopify, WooCommerce, BigCommerce, and other leading ecommerce platforms, their configuration, integrations, and data entries.

CRM

We communicate with new & repeat customers and push them to conversion funnel taking Omnichannel approaches, as well as try to acquire their data to reuse in a marketing campaign.

PAYMENT MANAGEMENT

We are familiar with most of the standard payment methods and global as well as regionally popular payment gateways. So, we provide payment gateway setup, configuration, and maintenance services to ensure safe & secure payment.

CUSTOMER SUPPORT

We often use Chatbot with AI capabilities, but be ready to deal with genuine customers manually. We convince shoppers to buy, buy more, and be loyal to us. We help customers using real-time support tools to get the best customer experiences with us.

We let you sit back and relax while managing own schedule because we are encompassing almost all areas of your ecommerce where back-office executives can aid you in-store management, marketing, and round-the-clock customer supports.

We have trained the team to deliver best-of-the-best & in cost-effective ways. We provide round-the-clock E-store Admin Services and support, so your online shop remains open 24 hours throughout a year. Our domain expertise is far wide and impeccable.

We have the latest infrastructural facilities to support ecommerce businesses right from startups to enterprise-grade e-stores.

Why choose us?

ecommerce admin services

HOMEPAGE MANAGEMENT

We keep homepage updated with dynamic headings and various sections like feature, hot, and latest products. We update homepage banners as per seasons, occasions, and special deals.

CUSTOMER SERVICE MANAGEMENT

We take help of the latest CRM for the best buying experiences. We update the FAQs, terms & condition, and privacy policies to keep it relevant and useful. We manage Chatbot efficiently with manual support.

MARKETING MANAGEMENT

As per your marketing strategies, we help you set up a viable marketing incentive system, including promo code, coupon generation, gift card generation & redeeming, and daily or special deals.

CHECKOUT MANAGEMENT

We used to follow the checkout process using real-time monitoring software. We try to help shoppers on each step of checkout to make it smooth & pleasant process and cut cart abandon rate.

ORDER MANAGEMENT

Once the customer places an order on your e-store, quick start our processes to display the status of the order and instruct warehouse to pack the order with required shipping details and with standard packing.

SHIPPING MANAGEMENT

Once the order is ready to ship, we contact shipping services to pick it up and integrate or update the shipping status with the software of shipping provider, as well as track it up till successful delivery.

market-places management

In a stiffly competitive market, only Omnichannel approaches can grant your e-store success. We have expertise in various global and local marketplaces, including eBay, Amazon, Alibaba, Paytm, and Jumia. Therefore, we can create accounts on various marketplaces on behalf of you. We manage your profile, products, and marketing incentives according to mutual setup on each marketplace. We help you set up prices and policies on ecommerce marketplaces.